About this course
Community group support:
I am in the PRO group every weekday answering your questions and supporting you every step of the way.
8am - 6pm NZT
Customer support and account enquires:
Want to change your email address?
1: At the bottom of every email there is a "Update your preferences" link. Click this link and enter your new email address so you don't miss a thing.
2: You will also need to update your email in the members area of www.ditchthecarbspro.com, please click here.
Billing & Cancellations: To change your credit card, billing details or to cancel your membership, please head to https://ditchthecarbs.thrivecart.com/updateinfo/
Please familiarise yourself with the Terms & Conditions that you agreed to when joining the membership. I don't want you to have any unexpected surprises. That's no fun for either of us.
The most important term - "You may cancel at any time BEFORE your next automatic payment is due, and your renewal for the following month/year will not process. Your payment for the monthly/annual membership is nonrefundable. Pro-rata refunds are not given. Should you choose to cancel, you will remain a member with full access until the end of your monthly/annual membership."
Remember you get second and subsequent years at half price. When you cancel, you will lose this grandfathered pricing.
Customer support: If you have any other account enquires, problems with login details, or any customer service issue, please email [email protected] and one of my team will get back to you within 24 hours, Monday-Friday.
Polite request: Please do not send us direct messages and please respect our family time.